Privacy Policy – Akada Online
At Akada Online, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard the information you provide to us when using our platform.
Information We Collect
When you use our website or applications, we may collect the following information:
• Full name.
• Contact information such as email address and phone number.
• Full address (city, district, street).
• Payment data (credit cards / bank transfers) – we do not store bank card details; they are securely processed through our certified payment service providers.
• Order and transaction information.
• Technical data such as IP address, device type, operating system, and browsing history within the site.
How We Use Information
We use personal data for the following purposes:
• Processing orders and completing payment transactions.
• Delivering orders and managing shipping operations.
• Improving user experience and customer service.
• Sending updates and promotional offers (with user consent).
• Complying with governmental laws and regulations.
Lawful Basis for Data Processing
We process your personal data on a lawful basis in accordance with the Personal Data Protection Law of the Kingdom of Saudi Arabia, including: performing the requested service or contract, obtaining your explicit consent, fulfilling a legal obligation, or achieving a legitimate interest that does not override your fundamental rights and freedoms. We will clarify to you at the time of collection whether providing data is mandatory for completing the service or optional, and the consequences of failing to provide it.
Data Sharing
We do not sell or share your data with any third party outside Akada Online, except with:
• Service partners involved in executing the service (e.g., shipping and payment companies).
• Relevant government authorities if legally required.
• Payment and installment service providers such as Tabby and Tamara, for the purpose of processing installment payments and verifying customer eligibility.
Data Retention Period
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by the applicable laws and regulations of the Kingdom of Saudi Arabia.
Data Transfer
Your personal data may be processed or stored inside or outside the Kingdom of Saudi Arabia through our accredited service providers, with a commitment to taking the necessary measures to protect such data in accordance with applicable regulations. Any transfer of your data outside the Kingdom is limited to the minimum necessary to achieve its purpose, without compromising the level of protection guaranteed under the Personal Data Protection Law, and in accordance with the controls and contractual terms approved by the Saudi Data and Artificial Intelligence Authority (SDAIA).
Data Protection
We are committed to taking all appropriate technical and organisational measures to protect your personal information from unauthorised access or use, including:
• Encryption of payment data.
• Advanced security systems under regular monitoring.
• Restricted access to customer data by authorised personnel only.
Data Breach Notification
In the event of any personal data breach or leak that may result in harm, we are committed to taking the necessary corrective measures and notifying the competent authority (SDAIA) within no more than 72 hours of becoming aware of the incident, and notifying affected individuals when required by law.
User Rights
Under the Personal Data Protection Law of the Kingdom of Saudi Arabia, you have the following rights:
• The right to access your data.
• The right to correct any inaccurate data.
• The right to delete data (unless there is a legal obligation to retain it).
• The right to withdraw your consent to the processing of your data at any time, including for marketing purposes, without affecting the lawfulness of processing carried out prior to withdrawal.
• The right to obtain a copy of your personal data in a clear and readable format.
• The right to file a complaint with the Saudi Data and Artificial Intelligence Authority (SDAIA) in case of any violation related to the processing of your data.
Cookies
We use cookies to enhance your experience, including:
• Remembering your preferences.
• Analysing performance and usage.
• Facilitating login processes.
You can adjust your browser settings to disable cookies, but this may affect website performance.
Amendments to the Privacy Policy
We reserve the right to amend this privacy policy at any time. Any changes will be posted on this page with an updated effective date.
Last updated: 23 June 2026
Contact Us
For privacy-related inquiries or complaints, please contact us via:
Email: support@akada.com.sa
Phone: 0540595507
